Refund policy

Due to the nature of our natural and handmade products, we do not accept returns or exchanges once an order has been shipped.

However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will review your request and offer a suitable solution, such as a replacement or refund.

If a package is lost during shipping, please contact us so we can assist you in resolving the issue with the carrier.

Customers are responsible for providing accurate shipping information. We are not responsible for delays caused by shipping carriers or customs.

Customer satisfaction is very important to us, and we are always happy to help